Cancellation & Refund Policy

At Vyoum biotech Private Limited, we value your trust and strive to provide you with high-quality protein and nutrition products. Please read our Cancellation & Refund Policy carefully before making a purchase.

1. Order Cancellation

• Before Dispatch:

  • Orders can be cancelled within 12 hours of placement or until the order is shipped, whichever is earlier.

  • To cancel, please contact us at admin@sprouteins.com with your order ID.

  • A full refund will be issued to your original payment method.

• After Dispatch:

  • Once shipped, orders cannot be cancelled. You may, however, initiate a return request (see Section 3).

2. Refund Policy

• Eligible Refunds:

  • Refunds are issued in the following cases:

    • Order cancelled before dispatch.

    • Payment was deducted but order not confirmed.

    • Wrong product received.

    • Damaged or defective product received.

• Refund Timeline:

  • Refunds are processed within 5–7 business days after approval.

  • Refunds will be credited to the original payment method.

3. Return & Replacement Policy

• Eligibility for Return:

  • Returns are accepted only if:

    • The product is damaged, defective, or incorrect at the time of delivery.

    • The return request is raised within 48 hours of delivery.

• Non-Returnable Products:

  • Due to hygiene and safety reasons, opened, used, or tampered protein powders, supplements, and consumables are not eligible for return.

• Process:

  • Email us at admin@sprouteins.com with order details, images of the product, and reason for return.

  • Upon verification, we will arrange a reverse pickup or request you to ship it back.

  • After inspection, replacement/refund will be processed.

4. Exchange Policy

• Exchanges are allowed only for damaged or incorrect products.

• If the requested replacement product is unavailable, a full refund will be issued instead.

5. Important Notes

• Ensure the returned product is in its original packaging, sealed, and accompanied by proof of purchase.

• We reserve the right to reject return/refund requests that do not comply with the above conditions.

• Shipping charges (if applicable) are non-refundable, except in cases of defective/damaged products.