Shipping Policy

1. Order Processing

Orders are processed within 24–48 hours (excluding Sundays and public holidays).
You will receive an email/SMS confirmation with tracking details once your order is dispatched.
In case of unexpected delays, our team will inform you promptly.

2. Shipping Coverage

We currently ship across India through trusted courier partners.
Delivery to remote or restricted areas may take longer than standard timelines.
International shipping is [available/not available – update as per your business].

3. Delivery Timelines

Metro Cities: 2–4 business days
Tier-2 & Tier-3 Cities: 3–7 business days
Remote Locations: 7–10 business days
(Delivery times are estimates and may vary due to courier service availability, weather conditions, or other unforeseen factors.)

4. Shipping Charges

Free Shipping: On all prepaid orders above ₹2500.
Standard Shipping Fee: ₹100 for orders below the free shipping threshold.
Cash on Delivery (COD) orders may carry an additional handling charge of ₹50.

5. Tracking Orders

Once shipped, you will receive a tracking link via email/SMS.
You can track your package in real-time until delivery.

6. Failed Delivery Attempts

Our courier partner will attempt delivery 2–3 times.
If the package is not received, it will be returned to us.
Re-shipping charges may apply for redelivery.

7. Damaged or Missing Items

If your package arrives damaged, tampered, or incomplete, please notify us within 24 hours of delivery at [support email/phone] with photos/videos of the package.
We will investigate and arrange for a replacement or refund as per our Cancellation & Refund Policy.