Terms & Conditions

These Terms & Conditions govern your use of our website and purchase of our products. By accessing our site or placing an order, you agree to be bound by the following terms.

1. General

This website is owned and operated by Vyoum Biotech Private limited.
By using our services, you agree to comply with these Terms & Conditions, our Privacy Policy, and Cancellation & Refund Policy.
We reserve the right to update or modify these terms at any time without prior notice.

2. Eligibility

You must be 18 years or older to make purchases from our website.
By placing an order, you confirm that the information provided is true and accurate.

3. Products & Usage Disclaimer

Our products are nutritional supplements / protein powders / functional foods meant for general wellness and fitness support.
They are not intended to diagnose, treat, cure, or prevent any disease.
Consult a physician or qualified healthcare professional before using supplements, especially if you are pregnant, nursing, have medical conditions, or are taking medications.
Results may vary from person to person.

4. Orders & Payments

All orders are subject to acceptance and availability.
Prices are displayed in INR (₹) and may change without notice.
Payments must be made using the secure gateways provided on our website.
We reserve the right to cancel or refuse any order due to errors in pricing, stock unavailability, or fraudulent activity.

5. Shipping & Delivery

We aim to dispatch orders within the estimated timelines mentioned on our website.
Delivery times may vary depending on your location and courier partners.
We are not responsible for delays caused by unforeseen circumstances (logistics disruptions, strikes, natural disasters, etc.).

6. Cancellation, Returns & Refunds

Please refer to our Cancellation & Refund Policy for detailed terms.
Opened, used, or tampered consumables are not eligible for return, except in cases of damage or incorrect delivery.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and designs, is the intellectual property of Vyoum Biotech Private Limited.
You may not copy, reproduce, or use any content without our prior written permission.

8. Limitation of Liability

While we take utmost care in ensuring product quality, Vyoum Biotech Private Limited is not liable for:
- Adverse health effects due to misuse or non-compliance with product usage instructions.
- Allergic reactions or sensitivities to product ingredients.
- Errors or inaccuracies in product descriptions due to supplier information.
To the maximum extent permitted by law, our liability is limited to the value of the product purchased.

9. User Responsibilities

You agree not to use our website for any unlawful activity.
You are responsible for maintaining the confidentiality of your account details.
Any fraudulent, abusive, or illegal activity may result in account termination.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.